Frequently Asked Questions
Everything you need to know about shopping at Totntogs.
Do you allow to open parcel?
Yes! But Small advance payment Rs 200/- is required for this If you'd like to check your parcel before paying, simply add a note on Checkout with your order or send us a message on WhatsApp.
What is the delivery time?
We deliver within 3-4 business days across Pakistan. Orders placed before 4 PM are processed the same day for faster delivery.
Do you offer Cash on Delivery?
Yes! We offer Cash on Delivery (COD) across all cities in Pakistan. You can pay when your order arrives at your doorstep.
Do you offer Free Delivery?
Yes! We do offer Free delivery on all Orders.
What if I receive a damaged product?
If you receive a damaged or defective item, contact us on Whatsapp within 48 hours of Delivery with video. We'll arrange a replacement immediately.
Where are your products manufactured?
Our products are proudly manufactured in Pakistan. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I return or exchange an item?
Exchanges are applicable at Totntogs 💛
Your satisfaction means everything to us. If something isn’t right, our simple, fair and transparent return & exchange policy makes it easy to sort out.
✅ When You Can Request a Return or Exchange:
1. We will gladly accept any return which was received by the customer in damaged or faulty condition. This product needs to be received in unwashed, unused with original tags & undamaged packaging for Refund/Exchange.
2. Any complaint must be raised within 24 hours of delivery for an exchange with a short video and pictures at totntogspk@gmail.com / Whatsapp.
3. Refund & Exchange on not liking the product will NOT be entertained. However, you can share the issues at totntogspk@gmail.com for your case to be reviewed.
4. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Process:
To start your return or exchange, simply WhatsApp us at 0317-4492499 with your order details and reason for return. Our team will guide you through the next steps. Please send return items via a traceable courier service to us.
Order & Delivery Guidelines
🔔 Please Note:
- For orders above PKR 10,000, a 10% advance is required before dispatch.
- Payments can be made via Bank Transfer, Easypaisa, JazzCash, or Sada pay
- If you’d like to open the parcel before making payment, please inform our Customer Support team so this note can be added to your parcel.
- We’re happy to help you shop confidently! 💛